How We Manage Your Facility
Our specialized team is structured to maximize occupancy, streamline operations, and increase revenue through focused expertise in key areas. Here’s how our dedicated departments work together to ensure your facility runs at peak performance.
📢 Marketing & Lead Generation Team
• Paid Advertising Manager – Runs highly targeted PPC and social media ad campaigns to generate new rental leads.
• SEO & Website Optimization Specialist – Enhances website content, metadata, and backlinks to improve search engine rankings and drive organic traffic.
• Google My Business (GMB) & Reputation Manager – Ensures GMB listings are fully optimized and actively manages customer reviews to enhance trust and visibility.
🔧 Operations Team
• Auction Coordinator: Assigns units to be processed for auction. Verifies required pictures and videos for legal compliance and auction listings. Assigns units for consistent online auctions and ensures all listing details are accurate.
• Unit Availability & Maintenance Coordinator: Ensures unavailable units are quickly restored to rentable condition.
• Operations Manager: Ensures operational consistency and site performance across multiple facilities through regular visits, staff training, and performance monitoring.
• Software Systems Coordinator: Optimizes and manages facility operations software, ensuring seamless integration between Cubby, gate access systems, and call center platforms. They oversee data accuracy, enhance automation, and provide staff training on best practices. By monitoring software updates and troubleshooting issues, they improve efficiency, security, and workflow automation across all operational systems.
💰 Revenue Management Team
• Revenue Manager: Develops and implements dynamic pricing strategies to optimize revenue and occupancy by analyzing market trends, monitoring occupancy data, and adjusting rates based on supply and demand. Oversees promotions, discounts, and move-in specials to maintain competitiveness and maximize profitability.
📞 Call Center Team
• Call Center Agents: As the first point of contact for tenants, call center agents assist with rental inquiries, pricing, and unit availability while supporting sales efforts. They handle billing questions, process payments, and provide collection support for past-due accounts. Agents also resolve tenant concerns, such as access issues and lease inquiries, while logging interactions and escalating complex matters when necessary. Additionally, they promote current specials and ensure a smooth rental experience from inquiry to move-in.
• Call Center Manager: Oversees call center operations to ensure high-quality customer service and rental conversions. Trains and manages call center agents to handle rental inquiries efficiently. Implements scripts and best practices for customer service and sales. Monitors call performance and adjusts strategies to improve response rates.
Want to see how 3 Mile Storage Management can transform your facility’s performance? Contact us today!
